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Career Opportunities

Technical Support Representative – Entry Level

Description

Purpose: Provide technical support to users and assist the IT Director with various IT projects. 

 

Description: Harmony Educational Services is a curriculum provider that partners with schools and districts to provide on-site and online curriculum to students. This is an entry-level technical support position. The right person will be detail-oriented and self-motivated.

 

  • Provide basic technical assistance to customers and employees by identifying problems, researching answers, guiding them through corrective steps, and resolving technical issues promptly via email and/or telephone.
  • Handle hardware and software maintenance including ordering, tracking, installation and support.
  • Set up new employee emails and intranet access, and maintain employee database.
  • Assist in creating and maintaining documentation on technical-related issues.
  • Prioritize IT requests and respond accordingly on a daily basis. 
  • Assist with mass communications to customers and employees.
  • Do general data entry as assigned by the IT director.
  • Help solve networking issues (may require travel to employee homes, offices and learning centers).
  • Assist with website maintenance as assigned (HTML knowledge is a plus).
  • Maintain communication to assure all appropriate individuals are notified of ongoing issues and resolution status.
  • Report timely and accurate unresolved issues to the supervisor.

 

Required Skills:

 

  • Professional demeanor – punctual, reliable, professional attire
  • Adaptable (ability to quickly learn new technologies as required)
  • Customer technical support experience is a plus
  • Ability to work in a deadline-driven environment
  • Self-confidence – ability to express opinions and influence effectively
Additional Information

Location:  Work from home and other locations as needed

Postition:  Part-time (15-20 hr/wk)

Salary Range:  Based on experience

Start date:   Immediately

Send Resume To
bleerhoff@harmonyed.com


Harmony Educational Services

Phone: (801) 471-0208
485 South Main Street, Suite 102
Springville, UT 84663

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