Career Opportunities

Technical Support Representative – Entry Level

Purpose: Provide technical support to users and assist the IT Director with various IT projects. 

Description: Harmony Educational Services is a curriculum provider that partners with schools and districts to provide on-site and online curriculum to students. This is an entry-level technical support position. The right person will be detail-oriented and self-motivated.

• Provide basic technical assistance to customers and employees by identifying problems, researching answers, guiding them through corrective steps, and resolving technical issues promptly via email and/or telephone.
• Handle hardware and software maintenance including ordering, tracking, installation and support.
• Set up new employee emails and intranet access, and maintain employee database.
• Assist in creating and maintaining documentation on technical-related issues.
• Prioritize IT requests and respond accordingly on a daily basis. 
• Assist with mass communications to customers and employees.
• Do general data entry as assigned by the IT director.
• Help solve networking issues (may require travel to employee homes, offices and learning centers).
• Assist with website maintenance as assigned (HTML knowledge is a plus).
• Maintain communication to assure all appropriate individuals are notified of ongoing issues and resolution status.
• Report timely and accurate unresolved issues to the supervisor.

Required Skills:

• Professional demeanor – punctual, reliable, professional attire
• Adaptable (ability to quickly learn new technologies as required)
• Customer technical support experience is a plus
• Ability to work in a deadline-driven environment
• Self-confidence – ability to express opinions and influence effectively